Get in touch
There is a single mailbox, and the person who made this site opens it. You will not get a ticket number, wait in a queue or talk to a bot. There is no contact form here either, since a form that fails without telling you does more damage than an address that simply works.
Expect a reply inside one business day, and never later than three. English and French are both fine.
Three matters you can close yourself, quicker than an email.
Ending your plan. In the wallet, go to Settings → Cancel subscription, give a reason and move through the few screens after it. Stripe's own page makes it final, and your wallet stays open until the end of the period you already paid for.
Lost password. Set a new one here. A password cannot be read or restored on our side, so an email only adds a round trip.
What the tool may be used for. The terms spell it out, and the home page gives the short form.
Help us answer in one go
This is more than politeness. Which of the details below you include often decides whether the matter takes one reply or four.
You see a charge you do not recognise
Give the date, the amount and the last four digits of the card. A bank statement often shows our payments under the name of the payment account instead of “Flexdger Wallet”, and that mismatch is the reason they get flagged as unknown.
You want your money back
Write from the address the account uses, and describe what went wrong instead of only asking. Refunds are handled under the terms. Once a payment is refunded, the access it paid for ends, clip library included.
Your clips are missing
Send the account address and tell us what shows up where the clips should be. The library belongs to the account and not to the monthly plan, so cancelling does not remove it. If it looks gone, say so and we will check.
Questions about earning as an affiliate
The affiliate page covers the commission rate, the attribution window and how payouts work; you can withdraw by yourself once you reach $100. Email us only about what it leaves unanswered, a Stripe verification that keeps failing included.
You found an image being misused
Write abuse as the subject and attach the image, or the link to where it appears. Showing one of these mockups as a genuine wallet, or as evidence of money that is not there, breaks our terms, and we withdraw the licences involved.
Press, partnerships, integrations
Same mailbox. Tell us what you are working on and what you need; you get a plain yes or no, never silence.
Requests we cannot grant
- Creating an account for someone, or switching its address. The address is the account. If you cannot get into it, we have nothing to check you against, and a helpdesk that hands accounts over is one that thieves learn to use.
- Answering over direct messages. Anyone can register a social account under our name. Only this mailbox speaks for us.
- Bringing back a mockup that you did not save. Your browser does the drawing and we keep no copy, which is the whole idea of the product, and the downside of it too.
Behind the address
Flexdger Wallet is run on a small scale and has no support department. The legal notice names the publisher, the host and the payment provider, and the privacy policy explains how your data is handled.